FAQ
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges.
Are you shipping worldwide?
Yes, we ship internationally from the USA, China, Europe, and Australia using a tracked service. We ship our products to 100+ countries. If your country is not listed when ordering, please contact us.
What is the cost of delivery?
We offer free worldwide shipping for orders of $50.
What are the taxes and fees at customs?
If you order from EU countries, taxes and fees will be added to the cost of the goods. There is no need to pay anything extra. If you order from Turkey, taxes and fees are already included in the price. For other countries, you may need to pay taxes if necessary.When you order from EU countries, taxes and fees will be added to the cost of the goods. However, you do not need to pay any additional fees. If you place an order from Turkey, the taxes and fees are already included in the price. For orders from other countries, you may need to pay additional taxes if applicable.
How long will it take for my order to be delivered?
The day of shipment is indicated when placing your order, and the same delivery time will also be stated on the order confirmation. The shipping day on the website will never be different than on the order confirmation.
Delivery times may vary based on location, but your order is expected to reach you within 7 to 12 business days. Please note that delivery times may be longer for certain locations.
- Orders shipped to the US typically arrive within 7-12 business days from the shipping date.
- Orders shipped to Canada, Europe, Australia, and New Zealand typically arrive within 7-14 business days from the shipping date.
- Orders shipped to other worldwide destinations may take up to 15 business days from the shipping date.
When will my order ship?
After your payment is verified, it takes 1-2 days to process and ship your order, excluding weekends and holidays.
What should I do if my item was damaged or faulty when delivered?
If you receive a damaged or faulty item, please notify us at support@dentigear.com within 3 days of receiving the parcel. Please attach photos of the issue and your parcel with a clear view of the shipping label.
Orders
Below are some of are common questions about orders
How can I place an order?
Orders can be placed online via our website or by emailing support@dentigear.com. Our team is available to assist you during business hours.
Products
Below are some common questions about our products
How can I find information about products?
The product pages contain information about specific products, including size, colors, instructions, prices, and general information.
What types of dental products does your store import?
We import a wide range of dental and technician tools.