FAQ
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges.
Which countries do you ship to?
We ship to all EU countries with a tracked service. If your country is not listed when ordering, please contact us.
What is the cost of delivery?
Shipping is free on all orders over €50.
Will I pay VAT or customs fees?
No. The price you see is the final price. No VAT is added and there are no customs fees on delivery. You pay nothing extra.
How long will it take for my order to be delivered?
The day of shipment is indicated when placing your order, and the same delivery time will also be stated on the order confirmation. The shipping day on the website will never be different than on the order confirmation.
Delivery times may vary based on location, but your order is expected to reach you within 7 to 14 business days from the shipping date. Please note that delivery times may be longer for certain locations.
When will my order ship?
After your payment is verified, it takes 1-2 days to process and ship your order, excluding weekends and holidays.
What should I do if my item was damaged or faulty when delivered?
If you receive a damaged or faulty item, please notify us at support@dentigear.com within 3 days of receiving the parcel. Please attach photos of the issue and your parcel with a clear view of the shipping label.
Orders
Below are some common questions about orders
How can I place an order?
Orders can be placed online via our website or by emailing support@dentigear.com. Our team is available to assist you during business hours.
Products
Below are some common questions about our products
How can I find information about products?
The product pages contain information about specific products, including size, colors, instructions, prices, and general information.
What types of dental products does your store import?
We import a wide range of dental and technician tools.